jordan shoes - free shipping every orders
FAQs
Questions about Order Placing:
1. What are the accepted forms of payment?
2. Do you accept international orders?
3.What should I do if I am getting an error when I pay with my credit card?
4. What can I do, if I cannot place an order successfully online?

Questions about Order Processing:
1. Are all your items in stock?
2. Can I cancel my order and how?
3. How can I track my order?
4.What should I do if my order never arrived?

Questions about After-Sales:
1. How do I return a product purchased at the website?
2. Will I have to pay any additional fee for the exchange or refund?
1 Q: 
What are the accepted forms of payment?

A: 
We accept payment by valid Credit Cards - Visa, MasterCard and JCB. Western Union and Bank Transfer payment are also acceptable. Please note that we offer 10% discount for Western Union or Moneygram. But payment by cash, cheque, money orders, government subsidized program card, gift card, personal check or store charge account is unavailable.


2. Q: 
Do you accept international orders?

A: 
Yes, we accept orders from all over the world directly though our website. Just email saleoutletstore@hotmail.com We can ship your order almost anywhere in the world utilizing EMS and DHL.

3. Q: 
What should I do if I am getting an error when I pay with my credit card?

A: 
You may go back and place an order again or you may ask your credit card company to verify that your card is in good standing



4. Q: 
What can I do, if I cannot place an order successfully online?

A: 
If you come across this problem, please try following steps: 1st, Please clear the cookies, restart the browser, turn off Firewall and then try again. 2nd, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. 3rd, if the above steps don't figure out your problem, you can either send us emails or contact our live-support directly.


1. Q: 
Are all your items in stock?

A: 
One thing might happen,the stock will reduce due to demand.If for any reason the item you pay but is not in stock,we'll let you know as soon as possible.


2. Q: 
Can I cancel my order?

A: 
Don't worry if you didn't pay for it,we won't process your order before you pay for it,just forget about it!
If you want to cancel the order after payment,pls contact us as soon as possible.Pls know that we can not cancel your order once we have shipped your item.For your convience,pls think before you place the order


3. Q: 
How can I track my order?

A: 
We'll email you the tracking number after your package shipped out.You can check the status of your order at any time on www.17track.net.



4.Q: 
What should I do if my order never arrived?

A: 
If your order displays your package has been sent, and you don't receive it in 3 weeks. Please contact customer service for assistance. Shipping Policy.


1.Q: 
How do I return a product purchased at the website?

A: 
You have the right to return and exchange the product from the website within 14 days of receiving day,with original condition ,please click the return and policy on our website.


2. Q: 
Will I have to pay any additional fee for the exchange or refund?

A: 
You need to pay for the shipping charges,all duties,taxes or fees for international exchanges ,except for the faulty item we shipped.Please check the return and exchange policy.